Fall & Faint Detection
Know within 60 seconds. Not in the morning.
The four-hour gap most families don't know about
Most falls at home aren't witnessed. Mum slips in the kitchen at 10am. The helper finds her at 2pm. Four hours on the floor. Four hours of pain getting worse. Four hours of nobody knowing.
That's the gap. Not the fall itself, the waiting. Bones break. Bruises happen. But the four-hour wait is what makes a recoverable fall into a serious one. It's what families fear most, even if they've never said it out loud.
That's what ELLO is built to close.
What happens in the 60 seconds after a fall
Here's how it works:
- 0 seconds: ELLO sees the fall
- 5–10 seconds: The AI confirms it wasn't a normal movement, not sitting down, not bending, not getting up from the sofa
- 30 seconds: An alert is sent to your phone. And to everyone you've added, siblings, your partner, the helper
- 60 seconds: You can see what happened in the app. You decide what to do
No button to press. No wearable to forget. Mum doesn't have to do anything, she doesn't even have to be conscious. You'll still know.
Frequently asked questions about fall detection
No. ELLO is trained to know the difference between sitting and falling. Sitting on a sofa, on the bed, or even on the floor, won't trigger an alert. A real fall looks specific: an uncontrolled drop, followed by stillness somewhere a person wouldn't usually lie down. That's what ELLO watches for.
Yes. Vision One has infrared night vision and AI trained on low-light footage. Falls in the middle of the night, often the most serious, are noticed the same as falls in daylight. The 3am bathroom trip is exactly when this matters.
Like any AI, ELLO isn't perfect, especially in the first few weeks at a new home. You might get one or two false alerts at the start, usually when someone lies on the floor for a reason that isn't a fall. Accuracy improves significantly as the camera settles into the room. Most families say the false-alert rate drops to near-zero after the first month. If you ever want to mute alerts for a specific time window, a yoga class on the floor, a child playing, you can do that from the app.
Alerts go to everyone you've added, siblings, your partner, the helper. If your phone is off, theirs probably aren't. If nobody acknowledges the alert within a few minutes, ELLO can escalate it to a backup contact you've set up in advance. The point is: someone gets it. Someone always gets it.
No. ELLO doesn't contact SCDF, the police, or any emergency service on its own. We don't think that decision should be made by an algorithm. Some falls need an ambulance. Some need a phone call to check in. Some need you to drive over. ELLO tells you what's happening, fast, so you can decide which it is.