Get alerted
if something
happens to your
parents at home

A regular home camera or CCTV records video and waits for you to check it. ELLO looks out for your parent. Its Care AI watches for falls, smoke, signs of distress and long inactivity, then sends you an alert with a video clip, so you know instantly when something may be wrong.

A normal camera records everything and leaves you to check it yourself. ELLO watches for the things that matter, understands what's happening, and tells you when you actually need to know.

Care AI capabilities and 5MP clarity are what set Vision One apart. Other cameras are great at their own jobs, but none were built for eldercare.

Honestly, because the work doesn't stop after you plug the camera in.

The AI that notices falls, the daily summary, the alerts to your phone, the cloud storage, the security updates, all of that is ongoing. The subscription is what pays for keeping ELLO working every day, every month.

And we'd rather you cancel anytime than feel locked in. If you cancel, you keep the camera.

Yes. Try ELLO at home. Not right? Send it back within 30 days.

We treat your family's data with the same level of security we'd want for our own parents. Your data stays 100% private within a dedicated, solo graph database on our secure servers.

• Industry-leading security: bank-grade encryption, secure connections, and strict permission protocols, so no one but you has access.
• Total control: nothing is ever shared without your explicit consent.
• The right to forget: you own your data. If you ever leave, deleting your account removes your data from our systems permanently.

Yes. Multiple family members can receive alerts and view summaries through the Care AI app on iOS and Android. Everyone gets the same alerts at the same time, so there are no more "did anyone check on Mum today?" group chats.

Most families start with one camera in the room where Mum or Dad spends the most time, usually the living room or bedroom. You can add more cameras to the same account later if you'd like to cover other rooms.

Most ageing parents say no to cameras at first. The word "camera" makes them think of surveillance, of being watched all day. ELLO isn't that.

ELLO doesn't watch, it notices. The only time it sends anything is when something's wrong, like a fall. The rest of the time, no one sees anything. And you both choose who sees what: no videos go anywhere except to the family members you choose.

Most parents change their mind after a few days. Some forget the camera is even there after a week.

Alerts tell you when something's wrong. Activities tell you everything's fine.

For independent parents, ELLO stays quietly in the background. You get the reassurance of knowing their day went as usual, without having to call three times to check.

Many of our families have a helper at home with their parent during the day. ELLO works alongside them, not instead of them.

The helper coming over at the usual time won't trigger an alert. But if something happens when the helper isn't there, early morning, late at night, when they step out, you'll still know. You can also add the helper to the ELLO app so they get the same alerts you do.

Like any AI, it's not perfect, especially in the first few weeks while it learns your parent's home. You might get one or two false alerts. After that, accuracy improves significantly.

Most of our families get one false alert per month, usually for unusual movements like a deep stretch or getting up from a low chair.

Vision One keeps recording locally to the microSD card. When the Wi-Fi comes back, it'll catch up on whatever it missed.

You won't get real-time alerts during the outage, there's no way around that. But you won't lose any footage, and ELLO will start telling you what happened the moment it reconnects.

No. ELLO doesn't contact emergency services on its own. We believe that decision belongs to the family, not to an algorithm.

What ELLO does is tell you what's happening, fast, so you can call Mum or Dad first, decide if you need to drive over, or call SCDF or your local emergency number yourself.

ELLO is designed and developed in Singapore, where our team is based. We ship to Singapore and Malaysia. We're a small team, and you can usually reach a real person within a day or two at marketing@helloello.co.