Terms of service

HELLO ELLO PTE. LTD.

 

TERMS OF SERVICE

 

 

PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY BEFORE USING OUR SERVICES, SO THAT YOU ARE AWARE OF YOUR LEGAL RIGHTS AND OBLIGATIONS WITH RESPECT TO THE SERVICES.

1. INTRODUCTION
1.1. These Terms of Service set out the terms and conditions by which Hello Ello Pte.Ltd. (“Hello Ello”, “we”, “us”, or “our”) offer to you (“you” or “your”), where applicable:
(a) AI-powered monitoring cameras, together with any related hardware, accessories, components, sensors, firmware, and embedded technology supplied or made available by us (the “Product”);

 

(b) any software, firmware, application, or other program (including any embedded, third-party, or open-source components) provided or made available by Hello Ello, whether pre-installed on the Product, downloaded separately, or accessed online, together with any related updates, media, printed materials, or documentation (the “Software”);

 

(c) Hello Ello’s web-based or mobile interface, cloud platform, or other online environment through which the Software and Services are accessed, monitored, or managed; and

 

(d) any of our other apps, websites, or services that link to these Terms of Service, regardless of how you access or use them,

 

(collectively, the “Services”).

1.2. The Services also include any services made available through the Software. Any updates, upgrades and new features added to or augmenting the Services are also subject to these Terms of Service.
1.3. Please read these Terms of Service carefully before using the Services or opening an account with us (“Account”) so that you as the User are aware of your legal rights and obligations with respect to us and the Services. A User refers to an individual who accesses or uses the Services, including but not limited to individuals who register for an Account with us (individually, “User”, “you”, or “your”).
1.4. BY USING OUR SERVICES OR OPENING AN ACCOUNT, YOU SIGNIFY YOUR IRREVOCABLE ACCEPTANCE OF THESE TERMS OF SERVICE, AND THAT YOU ARE 18 YEARS OLD OR OLDER. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT USE OUR SERVICES.
1.5. We reserve the right to revise these Terms of Service at any time or upon notice to its Users, subject to applicable law. We will periodically update you of any revisions to these Terms of Service, including updating such revised Terms of Service on the Software or on any of our other apps or services. We encourage you to check regularly to make note of any changes. To the fullest extent authorised by law, your continued access to or use of the Services shall be deemed irrevocable acceptance of those revisions.

1.6. We reserve the right to change, modify, suspend, or discontinue any portion of the Services at any time. We may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. We may also impose limits on certain features or restrict your access to parts of, or the entire, Services in oursole discretion and without notice or liability.
1.7. We reserve the right to refuse to provide you access to the Services or to allow you to open an Account for any reason.
2. PRIVACY
2.1. Your privacy is very important to us. To better protect your rights, we have provided our privacy policy (the “Privacy Policy”) to explain our privacy practices in detail. Please review the Privacy Policy to understand how wecollect, use, and disclose the information associated with your Account and/or your use of the Services. By accessing or using the Services or agreeing to these Terms of Service, you consent to our collection, use, disclosure, processing and/or transfer of your personal data as described in the Privacy Policy.
2.2. The Privacy Policy may be accessed at https://www.helloello.co/policies/privacy-policy.
2.3. The Services may process video, audio, chat, account, alert and monitoring data in order to provide the monitoring, alert and related functions of the Services. Such data may be processed by Hello Ello’s systems and/or by third-party service providers engaged by Hello Ello, including cloud hosting, storage, infrastructure, analytics, security and technical support providers, in accordance with the Privacy Policy.
2.4. Hello Ello does not intend for its personnel to have routine access to identifiable video, audio or chat data. However, such data may be accessed, used, disclosed or processed where permitted under the Privacy Policy, including where necessary to provide, maintain, secure, troubleshoot or improve the Services, comply with applicable law, respond to lawful requests from public authorities, investigate misuse or security incidents, and/or where authorised by you.
3. RIGHTS TO THE SERVICES
3.1. Unless expressly provided otherwise herein, we grant you a revocable, non-exclusive, non-transferable, limited right and licence to install and/or use our Services, subject to the terms and conditions of these Terms of Service and our end-user license agreement (the “End-User License Agreement”) made available with the Services.
3.2. Unless expressly provided otherwise herein, you acknowledge and agree that all title, ownership rights and intellectual property rights connected with the Services (including but not limited to any derivative works, titles, computer code, objects, themes, characters, character names, stories, dialogues, catchphrases, locations, concepts, artwork, graphics, animation, sounds, musical compositions, audio-visual effects, text, screen displays, methods of operation, moral rights, “applets”incorporated in the Services, and any related documentation) are the property of Hello Ello, and where applicable, are the property of the respective third-party proprietors identified in the Services.
3.3. By using or accessing the Services you agree to comply with the intellectual property laws and all other applicable laws that protect the Services. Unless expressly permitted by us, you agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services. Unless expressly permitted by us, you also may not, without our prior written consent, mirror or frame any part or whole of the Services on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Services, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).
3.4. For the avoidance of doubt, you are not authorised to imply any endorsement by or association with Hello Ello, or use any other aspects of Hello Ello’s intangible assets, such as trade marks or copyright in any advertising, publicity or in any of our other materials, without the prior written consent of Hello Ello, and Hello Ello’sconsent may be withheld for any or no reason.
4. TERMS OF SERVICE AND PROHIBITED ACTIVITIES
4.1. The licence for use of the Services is effective until terminated as set forth in these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In such event, no notice shall be required by Hello Ello to effectuatesuch termination.
4.2. You agree, at all times, NOT to:
(a) upload, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;

 

(b) remove any proprietary notices from the Services;

 

(c) cause, permit or authorise the modification, creation of derivative works, or translation of the Services without the express permission of Hello Ello;

 

(d) use the Services for the benefit of any third party or any manner not permitted by the licences granted herein;

 

(e) use the Services for fraudulent or unlawful purposes, including for any purposes relating or encouraging money laundering, counter-terrorism, or unlawful gambling, scams, illegal moneylending, drug offences, sexual exploitation activities, transmission of obscene materials, violence or disobedience to rules and regulations, disharmony amongst different races, religion, or classes of population, or otherwise inconsistent with, or contrary to, applicable law, rule, code, directive, guideline, policy and/or regulation;

 

(f) attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof) or any network connected with the Services, or to attempt to breach, defeat or overcome any authentication measures, encryption technology or security measures implemented by Hello Ello with respect to the Services, any network connected to or associated with the Services, and/or any data transmitted, processed or stored by Hello Ello;

 

(g) upload, transmit or otherwise make available any content containing any software viruses or any other computer code, file, or program designed to interrupt, destroy, alter and/or limit the functionality of the Services and/or any computer resource belonging to Hello Ello or its Users;

 

(h) upload, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;

 

(i) attempt to solicit, harvest or collect any information about or regarding other Users or Account holders, including without limitation any personal data, account information, passwords or other information;

 

(j) attempt to gain or gain unauthorised access to any portion or feature of the Services including any other User’s Account;

 

(k) upload, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

 

(l) upload, transmit or otherwise make available any content that violates the rights, including but not limited to rights to any patent, trade mark, copyright, intellectual property, intangible assets, or other propriety rights, of any party;

 

(m) use any modified, hacked, or other unauthorised version of the Services;

 

(n) interfere with, manipulate or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;

 

(o) take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;

 

(p) make, enable, cause, or permit any transactions (including payments or financial transactions) that you are not authorised to make;

 

(q) create, access, or use multiple Accounts with respect to any single Service to accrue more benefit than you are entitled to;

 

(r) use the Services to violate the privacy of others or to “stalk”, dox, or otherwise harass another;

 

(s) facilitate or encourage any violation of these Terms of Service or our other policies, including the Privacy Policy and the End-User License Agreement, as amended from time to time; and/or

 

(t) use, or attempt to use the Services to collect, use, store, or disclose data, including data about other Users, in connection with any prohibited conduct and activities set forth above,

 
(the “Prohibited Activities”)

4.3. You understand that the accuracy, integrity, or quality or legality of all content is the sole responsibility of the person from whom such content has been made available in our Services. This means that you, and not Hello Ello, are entirely responsible for all content that you create, upload, email, transmit, communicate, or otherwise make available through the Services. Hello Ello does not control the content posted through the Services and, as such, does not guarantee the accuracy, integrity, or quality or legality of such content. If you believe that any content violates these Terms of Service, please notify us immediately at the email address found at the bottom of this Terms of Service. We will make reasonable endeavours to remove objectionable content complained about within a reasonable time in accordance with applicable law. However, under no circumstances will Hello Ellobe liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any content posted, emailed, transmitted or otherwise made available through the Services.

4.4. In the event your Account is deleted or deactivated because of a violation of these Terms of Service, your access to your Account shall be revoked and no refund or payment will be made by us to you in connection with our Services to the fullest extent permitted by law.

4.5. You acknowledge, consent and agree that Hello Ello may access, preserve, and disclose your Account information and content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Hello Ello or in a good faith belief that such access preservation or disclosure is reasonably necessary to:
(a) comply with legal process;
(b) enforce these Terms of Service;
(c) respond to claims that any content violates the rights of third parties;
(d) respond to your requests for customer service; or
(e) protect the rights, property, or personal safety of Hello Ello, its Users, and/or the public.
5. SOFTWARE UPDATES AND PATCHES
5.1. We may provide updates, patches and other modifications to the Services that must be installed for you to continue to use our Services properly or at all. We may update, patch, or modify the Software remotely and access the Software residing on your machine or device for such purpose, and you hereby grant to Hello Ellothe right to deploy and apply such patches, updates, and modifications. All provisions of these Terms of Service that refer to “Software” shall also include all such patches, updates, and modifications.

5.2. You must always use the latest version of the Software that includes all updates and/or patches provided by us, and, to the fullest extent authorised by law, Hello Ello will not be responsible for any loss or damage arising pursuant to your failure to use the latest version or your use of any outdated version of the Software.

6. ACCOUNTS AND SECURITY
6.1. Some functions of our Services require registration for an Account by using certain information (such as your email address) as a unique user identification (“User ID”), and password, and by providing certain personal information. If you select a User ID that Hello Ello, in its sole discretion, finds offensive or inappropriate, Hello Ello has the right to suspend or terminate your Account.

6.2. Your Account is non-transferrable. You may not authorise any third parties to access or use your Account for any purpose whatsoever or try to transfer the Account to any third party in any manner.

6.3. You agree to:
(a) keep your password confidential and use only your User ID and password when logging in;
(b) ensure that you log out from your Account at the end of each session;
(c) immediately notify Hello Ello of any unauthorised use of your User ID and/or password or any other breach of security or non-compliance with these Terms of Service or applicable laws; and
(d) ensure that your Account information is accurate and up-to-date.

6.4. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Hello Ello will not be liable for any loss or damage arising from unauthorised use of your User ID, password, or Account or your failure to comply with this section.

6.5. You are responsible for managing access to your Account and for ensuring that only Authorised Users are permitted to access video, audio, chat, alert and monitoring data made available through the Services. Hello Ello shall not be responsible for any access, use, disclosure or misuse of such data by any person authorised by you or resulting from your failure to secure your Account.

6.6. You agree that Hello Ello may for any reason, in its sole discretion and without notice or liability to you or any third party, immediately terminate your Account and your User ID, and remove or discard from the Services any content associated with your Account and User ID. Grounds for such termination may include, but are not limited to:
(a) non-payment of our fees for a period of 90 consecutive days;
(b) extended periods of inactivity;
(c) violation of the letter or spirit of these Terms of Service or our End-User License Agreement;
(d) violation of any applicable law;
(e) fraudulent, harassing, defamatory, threatening or abusive behaviour; or
(f) behaviour that is harmful to other Users, third parties, or the business interests or reputation of Hello Ello or that may otherwise subject Hello Ello to legal or regulatory action.

6.7. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening, or abusive purposes may be referred to law enforcement authorities without notice to you. If you file a claim (under any cause of action whatsoever) either against Hello Ello, or which in any way involves Hello Ello, then Hello Ello may terminate your Account.

6.8. If your Account is or remains inactive (which means you have not logged into or used your Account) for more than 24 months, Hello Ello has the right to delete or deactivate your Account.
6.9. You may only use the Services and/or open an Account if your applicable jurisdiction allows you to accept these Terms of Service.
7. NATURE AND LIMITS OF MONITORING SERVICES
7.1. You acknowledge and agree that the Services are intended to provide monitoring and alert-support functionality only. The Services are not medical devices, healthcare services, emergency response services, diagnostic tools, clinical monitoring systems or substitutes for professional medical advice, diagnosis, treatment, supervision or care.
7.2. Hello Ello does not represent, warrant or guarantee that the Services can diagnose, detect, predict, prevent or treat any medical condition, emergency event, fall, injury, deterioration in health, behavioural condition or other incident.
7.3. You acknowledge that the Services may not detect, identify, notify or alert you to all emergency events, incidents or changes in condition. You remain responsible for ensuring that appropriate caregiving, supervision, medical care and emergency response arrangements are in place for any person monitored through the Services.
7.4. You acknowledge that the Services may generate false alerts, inaccurate alerts, delayed alerts or no alerts. You agree that missed alerts or delayed alerts may occur, including due to limitations in artificial intelligence systems, camera positioning, internet connectivity, hardware failure, software errors, user configuration, environmental conditions or other factors outside Hello Ello’s control.
7.5. You must not rely solely on the Services for the safety, wellbeing, medical monitoring or emergency care of any person. The Services are intended to supplement, and not replace, human supervision, caregiving, medical care or emergency response procedures.
7.6. The performance of the Services may depend on proper installation, placement, configuration and maintenance of the Product, including camera angle, field of view, lighting, connectivity, power supply and the absence of physical obstruction. You are responsible for ensuring that the Product is properly installed, configured and maintained in accordance with any instructions, guidelines or documentation provided by Hello Ello.
7.7. Hello Ello does not monitor alerts on your behalf and does not contact emergency services, healthcare providers, caregivers or any other person in response to alerts. You are responsible for reviewing and responding to alerts and for contacting emergency services or other appropriate persons where necessary.
8. DISCLAIMER OF WARRANTIES
8.1. THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY HELLO ELLO OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING WITHOUT LIMITATION WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING, HELLO ELLO DOES NOT WARRANT THAT THE SERVICES OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THE SERVICES AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS, OR COMPONENTS.
8.2. YOU AGREE AND ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY LAW.
8.3. WE HAVE NO CONTROL OVER, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND DO NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR:
(a) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF CONTENT MADE AVAILABLE VIA THE SERVICES BY USERS; OR
(b) THE ABILITY OF OTHER USERS TO ENGAGE IN ANY ACTIVITIES OR TRANSACTIONS.
8.4. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE AMONGST THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE HELLO ELLO AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.
8.5. Hello Ello shall not be held liable for any loss or damage or failure to comply with or delay in complying with our obligations under these Terms of Service which is caused directly or indirectly by any event or circumstances beyond our reasonable control including due to system failure, network issues, technical snags or loss of data due to any of the preceding reasons, act of God, floods, epidemics, pandemics, quarantine, riot, or war.
9. EXCLUSIONS AND LIMITATION OF LIABILITY
9.1. In no event shall Hello Ello be liable whether in contract, warranty, tort (including without limitation negligence (whether active, passive or imputed), product liability or strict liability or other theory), or other cause of action at law, in equity, by statute or otherwise, for loss of use, profits, revenues, goodwill or anticipated savings or for any indirect, incidental, special or consequential damages (including without limitation any loss of data, service interruption, computer, mobile phone or mobile device failure) arising out of or in connection with the use or inability to use the Services, including, without limitation, any damages resulting therefrom, even if Hello Ello has been advised of the possibility of such damages.
9.2. Without limiting the above, Hello Ello shall not be liable for any loss, damage, injury, death, claim, liability, cost or expense arising out of or in connection with:
(a) any failure by the Services to detect, identify, notify or alert any person to any emergency event, fall, injury, deterioration in condition or other incident;
(b) any false alert, inaccurate alert, delayed alert or missed alert;
(c) any reliance on the Services as a substitute for medical care, professional diagnosis, emergency services, caregiving or human supervision; or
(d) any failure by a User, caregiver, family member or third party to respond appropriately to any alert or notification generated by the Services.
9.3. You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the Services is to request for termination of your Account and/or discontinue any use of the Services.
9.4. Nothing in these Terms of Service shall exclude or limit liability for losses which may not be lawfully excluded or limited by applicable law, including liability for death or personal injury caused by negligence.
10. YOUR CONTRIBUTIONS TO THE SERVICES
10.1. By submitting content for inclusion on the Services, you represent and warrant that you have all necessary permissions to grant the licence below to Hello Ello. You further acknowledge and agree that you are solely responsible for anything you make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any content contributed by you.
11. THIRD PARTY CONTRIBUTIONS TO THE SERVICES
11.1. The Services may contain links to, or integrations with, third-party websites, feeds, products, services, or software applications (collectively, “Third-Party Content”). Such Third-Party Content is operated, controlled, and owned by the respective third parties. Hello Ello does not endorse, monitor, or have any control over any Third-Party Content and makes no representations or warranties in relation to their content, functionality, security, availability, or practices (including their privacy or data handling practices).
11.2. Hello Ello is not responsible or liable for any loss, damage, or other consequences arising from your access to or use of (or inability to access or use) any Third-Party Content. You are encouraged to review the applicable terms and policies published by such third parties.
11.3. The Service may include such third-party AI agents that perform tasks on your behalf. Hello Ello does not have control over such third-party systems and shall not be responsible for configuring these agents, authorising their access to data, applications, and systems, supervising the agents, and for all actions they perform.
12. REPRESENTATIONS AND WARRANTIES
12.1. You represent and warrant that:
(a) you possess the legal capacity, and the right and ability to enter into these Terms of Service and to comply with its terms;

 

(b) you will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations;

 

(c) you are the authorised user of any data, passcode, and information used in connection with the Account;

 

(d) you will only use the Services on a machine or device on which such use is authorised by the machine’s or device’s owner;

 

(e) you have obtained all notices, consents, permissions and authorisations required under applicable law from any person who is monitored, recorded or otherwise affected by your use of the Services, including any person whose image, voice, behaviour, activity or personal data may be collected, used, disclosed or processed through the Services;

 

(f) where the Services are used to monitor another person, you have the legal right and authority to install and use the Product and Services for such purpose;

 

(g) you will not install or use the Product or Services in any location where such use would be unlawful or inappropriate, including any location where an individual has a reasonable expectation of privacy, unless all required consents and authorisations have been obtained; and

 
(h) you will ensure that all persons who are granted access to your Account, including any Authorised Users, comply with these Terms of Service and all applicable laws.

13. INDEMNITY
13.1. You acknowledge and agree to indemnify, defend and hold harmless Hello Ello, and its shareholders, subsidiaries, affiliates, partners, suppliers, agents, licensors, co-branders, and each of their respective officers, directors, agents and employees(collectively, the “Indemnified Parties”), at your expense, from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, reasonable legal fees for lawyers and other professional advisors and other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to:
(a) the hosting, operation, management and/or administration of the Services by or on behalf of Hello Ello;
(b) your violation or breach of any term of these Terms of Service, the End-User License Agreement, or any policy or guidelines referenced herein;
(c) your access, use, or misuse of the Services;
(d) your breach of any law or regulation or rights of a third party; or
(e) the removal of your Account or any content that you upload, post, email, transmit or otherwise make available through the Services in accordance with these Terms of Service.
14. SEVERABILITY
If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.

15. GOVERNING LAW & DISPUTE RESOLUTION
15.1. These Terms of Service, and any dispute or claim arising out of or in connection with it, its subject matter or its formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Singapore.
15.2. Any dispute, controversy or claim arising out of or in connection with these Terms of Service, or the existence, validity, breach or termination thereof, shall be referred to and finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre (the “SIAC”) in accordance with the Arbitration Rules of the SIAC (the “SIAC Rules”) for the time being in force.
15.3. The seat of the arbitration shall be in Singapore. The tribunal shall consist of 1 arbitrator, to be appointed in accordance with the SIAC Rules. The language of the arbitration shall be English.
15.4. Notwithstanding the above, Hello Ello may at any time without regard to any notice periods and the procedures required by the provisions hereof, and as often as is necessary or appropriate, seek interlocutory, provisional or interim relief or remedies from any court (including, to the extent available under the applicable law, a temporary restraining order or preliminary injunction) to ensure urgent compliance with the Terms of Service.
16. GENERAL PROVISIONS
16.1. Hello Ello reserves all rights not expressly granted herein.
16.2. Hello Ello may modify these Terms of Service at any time by posting the revised Terms of Service. Your continued access to or use of the Services after such changes have been posted shall constitute your acceptance of such revised Terms of Service.
16.3. You may not assign, sub-license, or transfer any rights granted to you hereunder or subcontract any of your obligations. Any attempts or acts in contravention of this provision shall be null and void and be of no force or effect.
16.4. Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Hello Ello, nor does it authorise you to incur any costs or liabilities on Hello ELLO's behalf.
16.5. The failure of Hello ELLO at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.
16.6. These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Hello Ello's affiliates and subsidiaries (and each of Hello Ello's and its affiliates’ and subsidiaries’ respective successors and assignees).
16.7. The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights, and remedies which but for this Clause might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained, or supplemented by evidence of any prior agreement, any contemporaneous oral agreement, or any consistent additional terms.
16.8. You agree to comply with all applicable laws, statutes, regulations and codes including without limitation those relating to anti-bribery and corruption and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.
16.9. If you believe a User of our Services is violating these Terms of Service, please contact us at the email address found below, or through any other functions we may make available as part of our Services.
16.10. If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service, please contact us atfeedback@helloello.co.


ACCEPTANCE OF TERMS: I HAVE THOROUGHLY REVIEWED THESE TERMS OF SERVICE AND I ACCEPT ALL THE TERMS OUTLINED ABOVE, AS WELL AS ANY FUTURE MODIFICATIONS. 

Last modified: 15 June 2026


Security Policy

Information On How to Report Security Issues

Protecting our customers from threats to their security is always an important task for ELLO. As a key player in global

Networking and Smart Home markets, we will do our utmost to provide our users with secure stable products and

services, and to strictly protect the privacy and security of their data.

We welcome and encourage all reports related to product security or user privacy. We will follow established

processes to address them and provide timely feedback.

Report Vulnerabilities to ELLO

We strongly encourage organisations and individuals to contact ELLO’s security team to report any potential security

issue.

To report a security or privacy vulnerability, please send an email to support@helloello.co with the product model and software version, describe the detailed security issue to us. ELLO will endeavour to respond to the report within 6 working days.

ELLO will need to obtain detailed information about the reported vulnerability to more accurately and quickly begin the verification process.

Responsible Reporting Guidelines

1. All parties to a vulnerability disclosure should comply with the laws of their country or region.

2. Vulnerability reports should be based on the latest released firmware, and preferably written in English.

3. Report vulnerabilities through the dedicated communication channel. ELLO may receive reports from other

channels but does not guarantee that the report will be acknowledged.

4. Adhere to data protection principles at all times and do not violate the privacy and data security of ELLO’s users,

employees, agents, services or systems during the vulnerability discovery process.

5. Maintain communication and cooperation during the disclosure process and avoid disclosing information about

the vulnerability prior to the negotiated disclosure date.

6. ELLO is not currently operating a vulnerability bounty program.

How ELLO Deals with Vulnerabilities

ELLO encourages customers, vendors, independent researchers, security organisations, etc. to proactively report any potential vulnerabilities to the security team. At the same time, ELLO will proactively obtain information about vulnerabilities in ELLO products from the community, vulnerability repositories and various security websites. In order to be aware of vulnerabilities as soon as they are discovered.

ELLO will respond to vulnerability reports as soon as possible, usually within 6 business days.

ELLO Security will work with the product team to perform a preliminary analysis and validation of the report to determine the validity, severity, and impact of the vulnerability. We may contact you if we need more information about the reported vulnerability.

Once the vulnerability has been identified, we will develop and implement a remediation plan to provide a solution for all affected customers.

Remediation typically takes up to 90 days and in some cases may take longer.

You can keep up to date with our progress and the completion of any remediation activities.

ELLO will issue a security advisory when one or more of the following conditions are met:

1.  The severity of the vulnerability is rated CRITICAL by the ELLO security team and ELLO has completed the vulnerability response process and sufficient mitigation solutions are available to assist customers in eliminating all security risks.

2.  If the vulnerability has been actively exploited and is likely to increase the security risk to ELLO customers, or if the vulnerability is likely to increase public concern about the security of ELLO products, ELLO will expedite the release of a security bulletin about the vulnerability, which may or may not include a full firmware patch or emergency fix.

Information on Minimum Security Update Periods

The Support Period for ELLO components is actively maintained considering security updates from Jan 2026 to Jan 2028.

*This list is constantly being updated and subject to change without notice.

Models

Versions

Description

Vision One

3.0

Wireless IP Camera

Vision One Plus 

1.0 

Wireless IP Camera