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Frequently asked questions
Can I install ELLO myself?
Definitely. ELLO is designed to be set up in minutes — no wires, no drills, no fuss. It works in flats, houses, and sheltered porches.
Can I use ELLO outside?
ELLO is designed for indoor use or sheltered spaces, like covered porches or internal-facing windows.
Does it need batteries?
ELLO is mains-powered - no recharging, no downtime.
How do I get alerts from ELLO?
You'll get smart, simple updates via WhatsApp or Telegram—like "Your parcel has arrived" or a snapshot of who was at your door. You only get the notifications you actually care about.
Is ELLO compatible with Alexa or Google Assistant?
Yes! ELLO can integrate with Alexa and Google, so you can use it alongside your existing setup—without needing another app cluttering your phone.
Is my data really private?
Yes. With ELLO, you're in control. You can choose to store your video footage locally on the device or opt for secure cloud storage if that better suits your needs. Either way, your data is never shared without your permission, and there are no hidden tracking tools or forced logins. Optional face-blurring also helps protect the privacy of others in shared spaces.